Legal

Privacy Policy

How we collect, use and protect personal data on this website.

1. Who we are

The data controller for the purposes of UK GDPR is:

TRUETAM

Second Home Spitalfields, 68 Hanbury St, London E1 5JL

Phone: 020 7034 2669

Email: contact@truetam.com

2. How we use data, generally

We only process personal data of our users to the extent necessary to provide a working website and our content and services. Processing generally only happens with the user's consent, or on another lawful basis under Article 6 UK GDPR, in particular to perform a contract (Art. 6(1)(b)) or to pursue a legitimate interest (Art. 6(1)(f)).

3. Website hosting and log files

When you visit our website, our hosting provider automatically collects information in server log files sent by your browser. This includes browser type, operating system used, referrer URL, host name of the accessing computer, time of the server request, and IP address. This data cannot be linked to a specific person and is used only to ensure smooth operation and the security of our systems (Art. 6(1)(f) UK GDPR).

4. Order form

When you place an order through our order form, we collect the data you enter (name, phone number, email address, delivery address). This data is used solely to process your order, to contact you with any queries, and to deliver the product. The legal basis is Art. 6(1)(b) UK GDPR (performance of a contract or pre-contractual steps).

5. Contact form

For any kind of question, we offer the option of contacting us through a form on the website. This requires details such as name, email address and message. Processing is based on Art. 6(1)(b) UK GDPR, to handle your enquiry.

6. Fonts

All fonts used on this website are hosted locally on our own server. There is no connection to external font services (e.g. Google Fonts), so no data is transmitted to third parties for this purpose when you visit.

7. Cookies

Our website uses only strictly necessary cookies, including to remember your cookie choice. We do not currently use any analytics or marketing cookies. More details in our Cookie Policy.

8. Your rights

You have the following rights in relation to your personal data:

  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object to processing

To exercise these rights, please contact us using the details in section 1.

9. How to complain

You have the right to lodge a complaint about our processing of your personal data with the UK's data protection regulator, the Information Commissioner's Office (ICO) — ico.org.uk.

10. Currency of this policy and changes

This privacy policy is currently in effect (January 2026 version). Ongoing development of our website, or changes to applicable law, may make it necessary to update this policy.

This text is for general information only and does not constitute legal advice.